SOC 2: The Gold Standard for SaaS Security
For SaaS companies selling to enterprise clients, SOC 2 isn't optional—it's the table stakes. Developed by the AICPA, it proves you manage customer data securely.
The 5 Trust Service Criteria (TSC)
SOC 2 is based on five criteria. Only "Security" is mandatory, but others may be relevant:
- Security (Common Criteria): Protection against unauthorized access.
- Availability: The system is available for operation and use.
- Processing Integrity: System processing is complete and accurate.
- Confidentiality: Information is protected as committed or agreed.
- Privacy: Personal information is collected, used, and disposed of appropriately.
Type I vs. Type II
Type I is a snapshot in time. It says, "On this date, our design was suitable." Type II covers a period (usually 6-12 months) and says, "We operated these controls effectively over time." Most enterprises demand Type II.
The Audit Process
Preparation involves scoping, gap analysis, remediation, and readiness assessment. Then, an independent CPA firm conducts the audit. Automation platforms like isauditr can streamline evidence collection significantly.